Data protection

We, the Landratsamt Tuttlingen, take the protection of your personal data very seriously. We therefore comply with all applicable laws and regulations on data protection, in particular the General Data Protection Regulation (GDPR), the State Data Protection Act (LDSG) and the Telemedia Act (TMG). In the following we would like to explain to you which data we process from you for which purposes and how we secure this data.

Processing of personal data

website

When you visit our website, information is automatically sent to the server of our website in order to ensure that our website is provided correctly. The following data is collected:

Information about the browser type and the version used,
the user's operating system,
the user's Internet service provider,
the user's IP address,
Date and time of access,
Websites from which the user's system reaches our website
Websites that are accessed by the user's system via our website.
We only process personal data if there is a legal legal basis for this or if you have given us your consent.

Get in contact with us, consent to the processing of your data for the processing of your inquiry, as well as for further correspondence.

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, possibly your name and your telephone number) will be saved by us to answer your questions. We delete the data arising in this context when the storage is no longer necessary or limit the processing if there are statutory retention requirements.

A transfer of data to third parties does not take place. Evaluations can be carried out for statistical purposes. Mandatory statutory provisions, in particular statutory retention periods, remain unaffected by this.

subscription

As part of the conclusion of contracts, we process personal data insofar as this is necessary for the execution of the contract (e.g. name, address, date of birth, passport picture, account data, payment information). The legal basis for processing is Art. 6 para. 1 sentence 1 lit. b GDPR.

Your personal data will be transmitted to the following third parties for the purposes mentioned above:

Sales, financial and payment service provider for the handling of ticket sales
Service provider for printing tickets / mail items
Credit bureaus such as SCHUFA, Creditreform
Collection agency for the enforcement of claims
IT provider for data storage and maintenance purposes
The forwarding of personal data to our sales, financial and payment service providers, our service providers for printing tickets / mail items is based on Art. 28 GDPR, in each case in connection with a contract for order processing. Insofar as we pass on personal data to debt collection companies, the transfer is based on Art. 6 Para. 1 S. 1 lit. f GDPR. The transport association TUTicket hereby pursues its legitimate interest in asserting, exercising and defending its legal claims.

We carry out evaluations for statistical purposes and use your data to make contact and provide customer and own product information.

Messages and complaints

The data voluntarily transmitted to the Verkehrsverbund TUTicket with a message or complaint (in writing, by telephone or online via the contact form or complaint or feedback form), including the contact details you provided there, will be saved and processed anonymously for processing the request and for the purpose of quality improvement.

In order to answer or clarify the circumstances, the data may be forwarded to the transport company and, if necessary, to the local authority responsible for the line (s). The transmitted personal data will also be forwarded. The user expressly agrees to this by sending the message. The legal basis is Art. 6 Para. 1 a, b and f GDPR.

Sweepstakes

The participant's personal data transmitted to the Verkehrsverbund TUTicket as part of a competition or an action will neither be passed on to third parties nor given to third parties for use. For further regulations, the conditions of participation for the respective campaign must be observed.

Purpose of data processing and legal basis

We only process personal data if there is a legal legal basis for this (Art. 6 Para. 1) or if you have given us your consent.

We offer various information and services on our website or the TUTicket app.
We only process your data for this if an applicable legal regulation allows it.
We base the processing of your data on the following legal bases:

Consent (Art. 6 Para. 1 S. 1 lit. a), Art. 7 GDPR: We will only process certain data on the basis of your previously given express and voluntary consent. You have the right to withdraw your consent at any time with future effect.
Fulfillment of a contract / pre-contractual measures (Art. 6 Para. 1 S. 1 lit. b) GDPR): To initiate or execute your contract (e.g. booking a ticket) we need access to certain data.
Fulfillment of a legal obligation (Art. 6 Abs. 1 S. 1 lit. c) GDPR)
Protection of legitimate interests (Art. 6 Para. 1 S. 1 lit. f) GDPR): The VVS will process certain data to protect its or the interests of third parties. However, this only applies if your interests do not predominate in individual cases.
storage time

Your personal data will be deleted or blocked as soon as the purpose of storage no longer applies.
Mandatory statutory provisions, in particular statutory retention periods, remain unaffected by this.

cookies

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information flows to the location that sets the cookie (here by us). Cookies cannot run programs or transmit viruses to your computer.

By using cookies, your computer can be identified as a technical unit during your visit to the website. This will make it easier for you to use our offer, even if you change pages, and make our website more user-friendly.

You can usually set your Internet browser so that you are informed about the setting of cookies and can allow or exclude cookies in individual cases and can delete existing cookies. Deactivating cookies can impair the functionality of the website.

Facebook plugins

Plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our website. You can recognize the Facebook plugins by the Facebook logo on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.
When you visit our website, the plugin creates a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This enables Facebook to assign your visit to our website to your user account. We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or how it is used by Facebook.

For more information, see Facebook's privacy policy at https://de-de.facebook.com/policy.php.

YouTube

Our website uses plugins from the Google-operated YouTube site. The website is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages equipped with a YouTube plug-in, a connection to the YouTube servers will be established. The YouTube server is informed which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Further information on the handling of user data can be found in YouTube's data protection declaration at: https://www.google.de/intl/de/policies/privacy

Web analysis by Matomo (formerly Piwik)

We use the open source software tool Matomo on our website to analyze the surfing behavior of our users. The software places a cookie on the user's computer (for cookies see above). The software runs exclusively on the servers of our website. Personal data is only stored there. There is no transfer of the data to third parties. The data will be deleted as soon as it is no longer needed for our recording purposes.

Cookies are stored on the user's computer and transmitted from there to our website. As a user, you therefore have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may not be possible to use all functions of the website to their full extent.

Newsletter

With the following information, we will clarify the content of our newsletter as well as the registration, shipping and statistical evaluation procedure as well as your right to object. By subscribing to our newsletter, you agree to the receipt and the procedures described.

Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipient or a legal permission. Insofar as the content of a newsletter is specifically described, it is decisive for the consent of the user. Our newsletters also contain the following information: our products, offers, promotions and our company.

Double opt-in and logging: The registration for our newsletter takes place in a so-called double opt-in procedure. That After registering, you will receive an email asking you to confirm your registration. This confirmation is necessary so that nobody can register with someone else's email address. The registrations for the newsletter are logged in order to be able to demonstrate the registration process in accordance with the legal requirements. This includes storing the time of registration and confirmation, as well as the IP address. Changes to your data stored by the shipping service provider are also logged.

Shipping service provider: The newsletter is sent using "Newsletter2Go" (hereinafter referred to as "shipping service provider"). You can view the data protection regulations of the shipping service provider here: https://www.newsletter2go.de/datenschutz-uebersicht/.

The e-mail addresses of our newsletter recipients, as well as their other data described in the context of this information, are stored on the servers of the shipping service provider. The shipping service provider uses this information to send and evaluate the newsletter on our behalf. Furthermore, the shipping service provider can use this data to optimize or improve its own services, e.g. for the technical optimization of the dispatch and presentation of the newsletter or for economic purposes to determine from which countries the recipients come. However, the shipping service provider does not use the data of our newsletter recipients to write to them themselves or to pass them on to third parties.

Registration data: To register for the newsletter, it is sufficient to provide your email address.

Statistical survey and analysis - The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from the shipping service provider's server when the newsletter is opened. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval, are initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behavior based on their access locations (which can be determined using the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our aim nor that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

Cancellation / Revocation - You can cancel the receipt of our newsletter at any time, i.e. Withdraw your consent. At the same time, your consent to its dispatch by the shipping service provider and the statistical analyzes expire. A separate revocation of the shipment by the shipping service provider or the statistical evaluation is unfortunately not possible. You will find a link to cancel the newsletter at the end of each newsletter.

Google Maps

We use Google Maps to make it easier to find places specified on our website.

This requires the use of Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

To use these services, it is necessary that the internet browser you are using connects to the Google servers. This is necessary so that your internet browser can display the map. Information about which of our websites you have visited and your IP address are therefore transmitted to the Google server and usually also saved.
Further information on Google Maps can be found at: https://www.google.com/intl/de_de/help/terms_maps.html

You can find information on data protection at Google at: www.google.com/policies/privacy/

External links

Our website contains links to external third party websites. After clicking the link, we have no influence on the collection and processing of personal data by the third party. This behavior of third parties is understandably beyond our control. We are not responsible for the processing of personal data by third parties.

Security (SSL encryption)

We take security measures to protect your data. We use the latest internet technologies.

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http: //" to "https: //" and by the lock symbol in your browser line. If SSL encryption is activated, the data that you transmit to us cannot be read by third parties.

Your rights

In particular, you have the following rights:

Right to information about the data stored about you and their processing (Article 15 GDPR).
Right to data correction if your data is incorrect or incomplete (Article 16 GDPR).
Right to delete the data stored about you, provided that one of the requirements of Article 17 GDPR applies.
Right to restriction of data processing if the data has been processed unlawfully, the data is required to assert, exercise or defend your legal claims or, in the event of an objection, it is not yet clear whether the interests of the district office outweigh those of the data subject (Article 18 paragraph 1 lit.b, c and d GDPR). If the accuracy of the personal data is disputed, there is the right to restrict processing for the duration of the accuracy check.

Right to transfer the personal data concerning you, which you have provided to us, to be transmitted in a structured, common and machine-readable format (Art. 20 GDPR).
Right to object to certain data processing, provided that there is no compelling public interest in the processing that outweighs your interests and no legal obligation to process it (Article 21 GDPR).
Right to exercise your right of withdrawal at any time without giving reasons and to change or withdraw the consent given with effect for the future. This does not affect the lawfulness of processing based on consent before its withdrawal. Please contact the Landratsamt Tuttlingen, Bahnhofstraße 100, 78532 Tuttlingen, phone: 07461 926-0, fax: 07461 926-3087, email: info@landkreis-tuttlingen.de.
Right to lodge a complaint with the supervisory authority, State Commissioner for Data Protection and Freedom of Information, Baden-Württemberg, Königstraße 10a, 70173 Stuttgart, Postfach 10 29 32, 70025 Stuttgart, Tel .: 0711 / 615541-0, Fax: 0711 / 615541-15, E-mail: poststelle@lfdi.bwl.de, if you believe that the processing of your data is unlawful.
Data Protection Officer

You can reach our data protection officer by phone: 07461 926-9501 or by email